1.
2. So turns out past two days I was not the only one to experience the [very] frequent Internet disconnections; there were a few others who had the same problem too, and we all lived in the same area, meaning something is wrong at the service provider's side.
I sent an email before I realised I was not the only one, so a technician has already been scheduled to come down to my house next week. Its ok, for even without the disconnections for the past two days, I still have other problems [together with tons of evidence to show] for the technician to solve.
How interesting it is that when I was in National Service, I was the 'technician' who went around solving problems that users encountered.
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